Christian Pages (www.Christian-Pages.com)

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Customer Service

 

Welcome to Christian-Pages.com Online Help Desk.

Here you will find the answers to your questions about shopping on this site, your order, payment options, and more. Simply select from the categories below for complete information.

  • Ordering
  • Forms of Payment
  • Sales Tax
  • Cancellation and Return
  • Shipping Costs and Time
  • Package Tracking
  • Security and Privacy


     
    Ordering
    Ordering Online

    Placing an order with our online store is simple and convenient. When you see a book you wish to purchase, simply add it to your cart. We provide simple instructions as you navigate our site to remove, modify or add additional books before you proceed to our secure ordering form. We use 128-bit security protocol (SSL) to ensure your credit card information is secure.



    Ordering By Phone

    Call our tollfree number 1-800-939-7922 to place your order.

    Ordering By Fax

    Click here to view and print an electronic version of the order form. Complete the form and then fax it to us at
    1-847-466-3773.

    Ordering By Mail

    Click here to view and print an electronic version of the order form. Complete the order form and mail it to us at:

    Christian Pages
    P.O. Box 957384
    Hoffman Estates, IL 60169-7384

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    Payment information

    All orders must be prepaid by credit card through PayPal, check or money order drawn in U.S. dollars only. Orders are processed upon receipt and verification of payment.

    Christian Pages accepts Visa, MasterCard, Discover through PayPal payments.



    If you prefer to send a Check (Cashier, Company, Personal, in U.S. Funds only) or Money Order (US and International, drawn in US dollars), please use our post office address:

    Christian Pages
    P.O. Box 957384
    Hoffman Estates, IL 60169-7384

    Orders paid by personal and company checks are held for 7 business days or until checks clear the bank before orders can ship. Orders paid by money order are shipped immediately upon receipt. Payment must include the appropriate shipping charge(s).


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    Sales Tax
    No sales tax is required for interstate sales. We pay sales tax for our Illinois customers. International customers are responsible for import tariffs.

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    Cancellation and Return
    Order Cancellation

    If you wish to cancel your order, please return your order confirmation email to us stating your intention to cancel the order. Because we strive to process orders immediately, it may not be possible to stop an order from being shipped. Please return the order following our returns instructions. Where your order is returned to us within 12 days (45 days for overseas orders) of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, the cost of your order will be reimbursed in full.

    Return Information

    If for any reason you would like to return the book you have purchased from us, we will refund your full purchase price provided the book is returned within 12 days of receipt in the same condition it was shipped in. If you are an overseas customer, we will refund your full purchase price provided the book you have purchased from us is returned within 45 days of receipt in the same condition it was shipped in. We ask that you email us beforehand at books@Christian-Pages.com to advise us about the return. Return costs are not pre-paid. Postage or other return costs will be your responsibility. We will refund your full purchase price once we receive the returned order. Credit will be issued to the credit card account used to make the purchase. If payment was via mailed check or money order, you will receive a refund check in the mail. Please allow up to 7 business days for processing. Note: For your protection, we suggest shipping your return using a service that will allow for a traceable shipment.


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    Shipping Costs and Time
    Handling Time

    We are committed to process all orders upon receipt. If we encounter any problems processing or shipping your order you will be contacted immediately. Orders placed by 1:00 PM (CST) on weekdays will generally ship on the same day. Orders placed after 1:00 PM (CST) will ship on the next business day (Monday through Friday). Books ship via the United States Post Office. All books are wrapped with care, well-padded and shipped boxed or in padded envelope.  Only a single book less than one inch thick or smaller can fit into a Global Priority cardboard envelope.


    Shipping
    FOB shipping point (origin)

    FOB shipping point (origin) means that the buyer pays the shipping cost, assumes ownership of the goods in transit and handles filing of lost mail claim with USPS if any.  We mail out all shipments with USPS tracking number and cannot be responsible for item not received when USPS website is showing that the item is delivered.


    Shipping & Handling Rates

    Please select the shipping option that best suits your needs. Note that these are estimates only of when you may expect delivery for the shipping option of your choice. Business days are normal weekdays. Saturdays, Sundays, and major holidays do not count as business days.


    DESTINATION  SHIPPING METHOD  1ST BOOK EACH ADDITIONAL BOOK
    USA

    USPS Ground/Media Mail (4-12 Business Days)

    USPS Priority Mail (2-3 Business Days)

    USPS Medium Flat Rate Priority Box (2-3 Business Days)

    USPS Large Flat Rate Priority Box (2-3 Business Days)

    $  4.00

    $  7.00

    $ 11.50

    $ 15.50

    $ 2.00


    CANADA & MEXICO

    Global Priority Envelope (14-21 Business Days)
    Book must fit in envelope

    Global Priority Medium Flat Rate Box
    (14-21 Business Days)

    Global Priority Large Flat Rate Box
    (14-21 Business Days)


    $ 14.00


    $ 30.00


    $ 40.00

    $ 14.00


    $   0.00


    $   0.00
    EUROPE
    Global Priority Envelope (
    14-21 Business Days)
    Book must fit in envelope

    Global Priority Medium Flat Rate Box
    (
    14-21 Business Days)

    Global Priority Large Flat Rate Box
    (
    14-21 Business Days) 

    $ 17.00


    $ 40.00


    $ 60.00

    $ 17.00



    $   0.00


    $   0.00
    ASIA & PACIFIC
    Global Priority Envelope (
    14-21 Business Days)
    Book must fit in envelope

    Global Priority Medium Flat Rate Box
    (
    14-21 Business Days)

    Global Priority Large Flat Rate Box
    (
    14-21 Business Days)

    $ 17.00



    $ 40.00


    $ 60.00

    $ 17.00


    $    0.00


    $    0.00



    LATIN AMERICA

    Global Priority Envelope (
    14-21 Business Days)
    Book must fit in envelope

    Global Priority Medium Flat Rate Box
    (
    14-21 Business Days) 

    Global Priority Large Flat Rate Box
    (
    14-21 Business Days)

    $ 17.00



    $ 40.00


    $ 60.00

      

    $ 17.00


    $    0.00


    $    0.00


    The shipping cost will be computed when you place your online order. Shipping costs are based on books weighing 2.2 LB, or 1 KG. All rates are in US dollars. In the rare instance the shipping calculation is off we will inform you of any necessary changes before we complete the processing of your order. Our shipping method on orders outside the United States is via United States Postal Service International. Delivery time varies depending on customs and destination. Most orders arrive in 1-4 weeks.



    Large Orders and Sets

    Shipping options and prices may vary from those described above for oversize/large books and multi-volume sets. Generally, shipping is charged for each book (or each volume in a multi-volume set) shipped. When possible, Christian Pages will make every effort to find the best shipping option and rate available and will notify you before we complete the processing of your order.

    Drop Shipments

    Christian Pages will drop ship book orders to any gift-to or ship-to address once the billing information of the credit card used to place the order is confirmed and verified. We will email a copy of the receipt to the purchaser and the USPS label ID tracking number to pass on to the recipient. No receipt will be sent with the order.

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    Package Tracking

    This service is available for all domestic (U.S.) customers only. Once your package leaves our store we will send you a Ship Confirm email confirming the shipment, shipping address and label ID tracking number from USPS. With that tracking number, you can check the status of your package either by calling USPS at 1-800-222-1811 or by going to the USPS web site at http://www.usps.com

    You can also check the status of your package by clicking on our track your package link in the Home Page and entering the tracking number that was emailed to you or you can click here to track your package.


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    Security and Privacy


    Website Security

    We are strongly committed to securing our customers’ transactions, protecting their credit cards and securing our website from hackers. Comodo, our third-party vendor, monitors and tests daily our website for new vulnerabilities and security risks. The TrustLogo digital certificate displayed on our website is an assurance that you can shop online knowing that your personal information is protected at the highest industry standards.

    Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL encryption technology to secure our customers’ credit card transactions. This technology encrypts all of our customers’ personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet. We never had any fraudulent use of credit card reported as a result of purchases made with us.

    Customer Privacy

    Our website uses an order form for customers to use when ordering books. We request customer contact information (name, address and email address) and financial information (payment information to make purchases) on their order form. The customer contact information is used to contact the customer when questions arise about the order. The customer financial information is used to bill the book purchases. We never sell customer contact information. We never keep customer financial information in our database, and all financial information are deleted from our system within 24 hours of book purchase.

    We provide our customers the following options for removing their contact information from our database and to not receive any future communication from us:

  • You may call at 1-800-939-7922.
  • You may send a fax to 1-847-466-3773.
  • You may send an email to books@Christian-Pages.com
  • You may send a letter to the following postal address.


  • Christian Pages
    P.O. Box 957384
    Hoffman Estates, IL 60169

     

    Our customers have the option to change and modify information previously provided by logging in through our home page and then accessing account administration.

    Customer Comments

    If you have any comments or complaints about your dealings with our online store, please send them to us at:

    Christian Pages
    P.O. Box 957384
    Hoffman Estates, IL 60169
    UNITED STATES
    Phone:(800) 939-7922
    Fax: (847) 466-3773
    Email: books@Christian-Pages.com

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    Please write to books@Christian-Pages.com
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